Originally Posted by
LH-AC
We just cleared GPU 2 days before our flight in BF. Our seats were 10A and 10B. Several hours later, while checking the seat map online, I noticed seats 3K and 3L were available and we switched us to these. They were accepted. However, when I checked my account later, "our seats" still showed 10A and 10B. I called UA and spoke to an agent and she said that we are confirmed in 3K and 3L even though on-line and on my account it still shows 10A and 10B. She said that 3K and 3L are our seats and they are what will print on the BP (and to disregard what I see in my account online as far as our seat numbers are concerned). I spoke with another UA agent and she said the same thing. I have never seen this before. Typically, when seat changes are made, they are reflected instantaneously in my account. Has anyone experienced this before?
This has happened to me 5 times in the last 5 weeks
Every time I have ended up with the seat the agent confirms me as having
I've just put it down to non sync'd systems