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Thread: Enforcement of new/old baggage allowance for domestic business?
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Old Jul 31, 2012 | 4:54 pm
  #6  
serfty
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Originally Posted by nonce
...
@Dave Noble I am not sure the system actually knows, just had a friend fly on the Air France code and QF tried charging him the QF excess bag rates, not the AF rates as per his ticket. Wasn't until the agent when into the ticket that the correct, much lower rate was charged.
That would be 'agent failure' - corrected by the Agent eventually 'doing their job' correctly.

Wth IATA resolution 302 (MSC) the PNR should list the correct 'free' allowance for each segment/journey and the carrier to who's auspices the allowance relates.
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