Originally Posted by Accor Concierge

Hello ZenWorld,

Thank you for your message.

I sincerely regret to hear that you were not treated appropriately by the staff. Please know that Le Club Accorhotels' customers are very important to the group, and I will most certainly relay this feedback to the direction in order to avoid future inconvenience as this one.

If you have any further questions or comments, please do not hesitate to come back and share them on the forum.

Thank you for your loyalty.

Take care,

Chris