Originally Posted by
RJ77
Sounds like a certain property in Singapore to me.
Originally Posted by
nicolas75
That kind of staff who simply does not understand their job (and what hospitality means).
In such a situation, I simply refuse to speak anymore to the member of staff and ask for the manager on duty.
What if it is not just one agent, but a uniform experience in all my previous stays? And oh, in one of my previous stays, the front desk manager was the one who said "the Hotel is full" & 12 noon check-out. (think I left at 12noon then as well.
) The same manager told me the Hotel, being a Novotel, does not recognise Plats in anyway at all. All we will get, is the points. (She is applying the rules strictly. Well, within the Hotel's rights I guess.)
Looks like someone has got similar experiences in a certain Novotel as well.
