In the old days this line was open 24 hours and staffed by Danes. And they were often helpful and knowledgeable, probably as long as there was no indication that you were Swedish.

I tried calling and it was just after 19:00 CET and I got a message in Danish that it was closed. I didn't select the option for English. So, now to get 24 hour service you have to select the English option and you will be connected to Estonia (or wherever)? I called the US 800 number instead and waited a long time.

http://www.sas.dk/en/Misc/Help_and_C...line/?vst=true

It's supposed to be available for C class and Y class pax, but it only prompts you for a Eurobonus number. Does an EBG also get a message in Danish that the office is closed after 19:00?