Originally Posted by
BeantownFlyer
I am still interested in a clarification as to how refunds work. The website suggests that once the e-ticket is issued (immediately) you are ticketed and subject to the usual policies (i.e. no refund, only voucher unless you want to pay a 10% penalty) but if i try to cancel my e-ticket for tomorrow it suggests I will get a full refund, just like the old days before I printed the ticket.
Yeah, I don't know if this is an intentional change or an oversight, but I've tried this a bunch of times and whether you cancel at the kiosk or on the website (and regardless of whether you've printed the e-ticket document at the kiosk or any other way), you get the full refund with no 10% deduction. Cool, if it sticks.