Originally Posted by
leavingonajetplane
This isn't a rant, but I don't really see why, in the age of modern technology, the refund process can't be done electronically.
Actually, it usually is. If you can cancel online, you'll get your money back very quickly.
If you can't cancel online, there's usually something non-standard about the ticket that requires human intervention, and that will always be liable to slow things down.