Originally Posted by
ryan754
They did not offer a large bottle of water which they had plenty of.. just a small cup when convenient for the crew. That's not the issue here.. Sh*t happens.. The problem here is that upon confirmation from the doctor they changed the flight. Free of charge yes. You don't want pax vomiting on the beginning of a 6.5 hour flight... My problem is we can't leave the airport. If we leave just to go to a hotel we have to pay the penalties. I don't expect anything from them in terms of healthcare accommodations, visa fees. Just wanted to get out of this miserable airport to a fresh bed/shower.
I am confused -- you say that they offered to change to a flight such that you would have 13 hours in the airport, and you have to pay the "penalties" if you leave the airport? Why? If you have a 13-hour layover, you can certainly leave the airport without asking permission -- assuming that you are eligible for visa on arrival. The only cost (besides the hotel and transportation of course) is QAR 100 (about USD 28) for each visa.
I have no doubt that the QR staff were inept and unsympathetic in their demeanor. But taking you to the medical clinic free of charge and re-accommodating you on another flight free of charge seems like they took decent care of you, doesn't it?