FlyerTalk Forums - View Single Post - EXP reservations asking Questions about reservations! really

Jul 31, 2012 | 6:34 am

#34

DillMan

Join Date: Sep 2005

Programs: AA EXP, AAirpass, & CK 2MM, MR Plat Premier, DL Plat, US Plat, UA RECOVERING GS

Posts: 2,620

Quote:

Originally Posted by Blumie

It is my understanding -- and I do travel a fair bit -- that the EXP desk is staffed by human beings and not by robots, and (I am told) human beings occasionally ask questions out of curiosity or otherwise seek to make conversation. I could be wrong. Have you considered switching to a different airline?

I think you are wrong here. Our company sells AA vast amounts of PhonoBOT lubricant for the two big EXP call centers. Given the quantity there is no way fewer than 90% of the agents are robots.

We've also sold them lots of extension cords.