you are right: the seafood served in ceramic bowls in economy class was not sustainable as KF has shown.

But I dont think broken seats would be acceptable even in an LCC.

However in Premiere, people are not paying rock bottom fares. People paying 28-40k for a one way ticket are not going to be happy to see broken seats and shoddy service. There was a time when Jet earned its money carrying Premium traffic. Their 737-800's had 28 J Seats, their 2 900's had 32: and we have seen these go out jam packed in J! Any revenue from Y was cream: and admittedly a lot of it!

The kind of shoddy service will only drive corporate customers (admittedly a shrinking market) back into the arms of Air India, since they are the only Full service game in town.

I made a round trip on AI this week, taking advantage of a hidden scheme that gives a large discount for same day return in J-class. Excellent service, brand new A319 on way out and brand new A321 on way back. Only complaint was the lack of non-stop option: what should have been a 2 hour NS flight turned into a 4 hour one stop via Timbuctou.

I wrote to both Jet and AI, using the feedback option on their websites: about the shoddy service and lack of non-stops respectively. Jet hasnt got back to me yet. the Air India city manager, a certain gentleman named Mr.Shenoy, personally called up to let me know that they plan to go non-stop on this specific route and others once half a dozen Airbuses undergoing checks get released for flying in winter.