Originally Posted by
rwoman
With an international itinerary, I always recommend calling. Look for the flights you want to change to in advance and then make the call to complete needed changes.
Why is that? Assuming the website is functional and can make the change correctly, I'd rather click through and select what I want in 5 minutes' time... rather than 20 minutes on hold, roll the dice on whether the agent is competent enough to process correctly, etc.
Of course, I'm left without any choice in this instance.