Originally Posted by
SkiAdcock
Can't help you or the OP.
There's usually a link to VC in the reminder emails I get for full-service properties.
I'm also rarely told to go pound sound. Sometimes it might be we'll see what we can; it's based on availability.
Cheers.
Well "pound sand" was a euphemism. The two hotels I was referring to don't even have any (visible) sand, though I'd bet there's some under the foundation.
As an example, I sent this:
Hello,
Regarding reservations XXXXXXXXX and XXXXXXXXX arriving on May 16, I was wondering if it would be possible to secure connecting rooms even if at the detriment of any potential upgrade.
Thanks for your help.
And the (snipped for personally identifying information) response was:
Room allocations are only handled by either reservations or our front desk. Requests to the front desk must be made at the time of arrival ONLY. Reservations can be reached at 1 888 236 2427. You sent your request to the Concierge. We are unable to help with reservations.
If you need assistance with Concierge issues, such as transportation, restaurant reservations, etc please stop and see us after check in or call from your room.
Thank You,
This was the JW in DC, not a REN, though.