Originally Posted by CFFrost

Ironically, I had a complaint with a merchant once and the BBB was not able to get ANYTHING resolved. A dispute with AMEX (and the resulting impact on the merchants accounts) and the merchant quickly changed their tune, acknowledged their errors, and offered to reduce their original fee by $500 to resolve the dispute. Way to go AMEX!

I had given up on the BBB after that incident as a "pay to play" broker - where businesses that pay their dues are rewarded with favorable outcomes if a dispute ever arises. I would have never considered using them for AMEX, but I will store this in my repository of tricks if ever needed. Thanks OP!