"You argued that nothing in the T&Cs requires you to pay Hyatt directly but that you paid personally for all charges. As far as Hyatt is concerned, they go by who paid them as they really don't have a way of determining whether you personally paid the 3rd party agency or not."[/QUOTE]

Hi there

The T&C you've excerpted supports my view. It does not say I have to pay Hyatt direct, rather that I must personally pay the charges. The 3rd party booking confirmation/voucher I received and that I have sent Hyatt clearly shows I did just that. My credit card number is clearly shown on it. The confirmation/voucher is provided so that it can be handed to the hotel as proof of my booking. They cannot seriously deny that they have a way of confirming whether or not I personally paid for the room.

In any event, Hyatt are not refusing the points based on this. They are refusing them on the bland unsupported statement that all 3rd party bookings are ineligible. That is plainly wrong based on their own T&C.

I am not looking to get points/credit where I am not entitled to them (i.e. for a room booked on a corporate/company account). I am just wanting the points/credit I believe I am entitled to under the T&C having done all I am able to do to ensure my compliance with them.

I remain of the view that Hyatt's refusal to credit 3rd party bookings just because they are 3rd party bookings is wrong/disingenuous.