Originally Posted by
SkiAdcock
The link to virtuage concierge is in the email reminder of your stay(s).
I've been pretty lucky w/ upgrades when I respond by saying I'd appreciate an upgrade, know it's not guaranteed & based on availability, but anything they can do would be greatly appreciated. That usually works.
Cheers.
So is that what we are talking about? Just a link from the reminder email. I just checked about 10 recent reminder emails from RENs and FS hotels and have no such link.
As another data point I'm PP and have never received a personalized email of any sort from a hotel. Two times, however, I've emailed a hotel asking for anything (once a connecting room and once a request to allow me to valet a few hours before checking in due to an anticipated tight time frame between flight arrival and a concert) I was pretty much told to pound sand.