Originally Posted by
markzz2
I think they are the reminder mails, but its been so long since I got one that I cannot really recall.
The link to virtuage concierge is in the email reminder of your stay(s).
I've been pretty lucky w/ upgrades when I respond by saying I'd appreciate an upgrade, know it's not guaranteed & based on availability, but anything they can do would be greatly appreciated. That usually works.
Cheers.