Checked the spam folder, and I get all the other e mails from Marriott including the weekly on line special offers, so do not rurally understand why this would be happening.

I think they are the reminder mails, but its been so long since I got one that I cannot really recall.

Think I will call every time and get the e mail address as it does seem to make a big difference in the level of service if you have contacted the hotel prior to your arrival, even if you have no requests, just to give them a heads up and if they need to upgrade anyone on the day to bear me in mind.

I actually hate asking for upgrades and benefits, and would far prefer them too be offered (as they should for plats anyway). But now I have seen the difference in the treatment between my own, and my friends (who is not demanding in any way), but who always knows exactly what he is entitled to and usually gets much more than that by being up front and honest about his requests.