And that is exactly what I did when I found someone sleeping in the lobby of the Cosmopolitan when I was out there a year and a half ago.

After working in Vegas for 6 months, my take is that it's Vegas. You will not ever get the same experience at a hotel in Vegas that you would get anywhere else. Sometimes you are treated better, sometimes worse, and sometimes something so random happens that you don't know how to react. It's all part of the experience of Vegas, so it's best to roll with it!