Dear Mr. mbwmbw,

RE: Case Number XXXXXXX

Thank you for sharing your concerns regarding the service provided while
traveling with us from Detroit to Las Vegas on July 21, 2012. On behalf
of everyone at Delta Air Lines, I sincerely apologize you were unable to
recline your seat in first class.

As our customer, you are in the best position to point out areas that
need attention as our goal is to provide accurate information at all
times. It is troubling to learn that our flight attendant, as well as
another passenger, said you were not allowed to recline your seat.
Delta's only restriction regarding seat recline is during take-off and
landing, of which I am sure you were already aware. I regret to hear
that because of our agent's error you were forced to leave your first
class seat and move to economy. Again, I am truly sorry for the
conflicting information. Feedback like yours will help us improve our
inflight processes and overall customer experience. Please know I will
be sharing your comments with the Inflight leadership team for internal
follow up.

Moreover, we want to ensure the best possible service is provided at all
times. We care deeply about our Medallion members and it is a very high
priority for Delta to make sure we satisfy your needs and help you to
feel valued. As a gesture of goodwill for the inconvenience, I have
issued an Electronic Transportation Credit Voucher (eTCV) in the amount
of $200.00. Please note the voucher number and associated Terms and
Conditions will be arriving in a separate email within 24 hours. I
encourage you to add Delta Air Lines to your receiver list so the
voucher document is not misdirected to your spam folder. Please keep the
voucher number and the Terms and Conditions since the number is required
for redemption.

Mr. mbwmbw, thank you for your support as a Diamond Medallion member
and for trusting your business to us. I appreciate the opportunity to
address your concerns and restore your confidence in Delta. Be assured,
we will make every attempt to serve you well; we are focused on the
future and look forward to our continued business relationship.

Sincerely,

Elizabeth Black
Coordinator, Corporate Customer Care
Delta Air Lines