Originally Posted by markzz2

I am a Platinum member and just wondering if anyone has any ideas about the following issue.

I rarely get the Virtual Concierge e mails from Hotels. Sometimes I get them when I book a Renaissance, but never for Marriott/JW or RC.

A friend who stays at the same hotels as me and also Platinum always gets them and to be honest always responds with special requirements and seems to be much luckier than I with upgrades and special treatment, whereas I rarely get any special recognition.

I brought up the issue with Marriott Customer Services who could not see anything wrong with my profile, but said it might be a systems issue. I never heard a word from them about it, but I am staying at exactly the same hotel as my friend, he got the e mail and I didn't. He gets a suite upgrade and whilst I get the "thank you for being a Platinum member blah blah" but the standard room.

Just wonder if anyone has similar experience and perhaps a way of solving the problem?

Alternatively it would be really helpful if Marriott put Hotel Concierge e mail addresses on the Hotel Pages. I know you can get them if you call for them, but why are they so secretive?