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Old Jul 27, 2012 | 2:00 am
  #39  
kaka
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Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Originally Posted by percysmith
Commercial Radio actually carried the downed power cable news article at 12:36am with MTR's explanations:

http://www.881903.com/Page/ZH-TW/new...6&csid=261_341

Along with updates at 2:12, 3:18, 3:22, 3:58, 4:54, 5:26, 7:24, 7:26 and 7:36

http://www.881903.com/Page/ZH-TW/New...61_341&page=12

Sure the MTR staff at various stations could have made a better job propagating the company line, but the updates were there for all to see (if passengers had an iPhone) and/or hear (radio).
its not the passenger's duty to find out why the train is broken down, is it?
in airline terms, is it our duty to find whether CX delayed a flight due to tech, weather, or ATC, then go hunt for compensation?

it cost MTRC hardly anything to give such notice.
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