a MidDay report, like JustiCe Arnab is mostly 90% conjecture and 10% fact. So take any "news" with truck of salt.
this used to be a 77E operation, but now becoz of strike reasons, is operated by 332 so it would be an ICPA pilot at the helm. 332 fleet have the seniormost and best captains in IC, so i am very surprised at the negative comments.
that said the pilot is in charge: he takes the final call on what to do, not passengers. and what was the passenger doing goin to the toilet when the seat belt sign was on?