Originally Posted by
correctioncx
But some grassroots employees may not have an option.
I think the problem is more the communication of MTR an their crisis mgmt plan.
Well - remember the days while KCR and MTR are two separate companies?
KCR shut down the train services within 1 hour while the number 8 typhoon signal is hoisted. While MTR tried to sustain the East-rail (Ex-KCR) service after number 9 or number 10 typhoon singal is hoisted. While large portion of KCR rails are outdoor, there are certain issues to run train services in adverse weather conditions. Passengers just framed MTR everything after the service breakdown... If complains keep coming in and if I was in the management, I would simply suspend the service in bad conditions like KCR did. Unlike other public transport (Taxi/Minibuses) which runs in adverse weather, MTR does not charge you extra ridiculous fees. In Hong Kong, CSR does not matter. So why the heck do I need to run the services and get all the blames?
This is one of the best solutions that can come out with.