Originally Posted by
correctioncx
Problem was that they did give
Certain pax money to take taxis and did not do
Any definitive communication whther there will be replacement bus. Also the staff at the station r not trained to deal with this
Crisis.
They had no emergency response plan at all to deal with this and the staff had no idea how to deal with the situation
The money bit as a Chee-gor style bad mistake I reckon. I don't think MTR was obliged to give anything, except to refund fare difference for uncompleted journey.
What's the point of communicating when a replacement bus will come? It comes whenever the drivers think its feasible to drive. Passengers are free to take the first taxi, KMB or MTR replacement bus - whichever comes first.