Originally Posted by
lovely15
Dunno. It's just that the last time I had an issue (room not being cleaned for two weeks) and they forwarded it to the hotel, the manager was rude and un-apologetic, so it left a bad taste in my mouth. As if Marriott doesn't want anything escalated.
Well in that case, I would have re-emailed Marriott & told them the manager's attitude, & that it wasn't acceptable. Of course, if it was me, I would have been in the manager's face in person long before the 2 week period
But I think it's the norm, unless there's something greviously wrong, for Marriott to forward to the hotel the emails so the hotel can take action (or not).
In the case of the bedbug, it sounds like the hotel did step up to the plate w/ the comp'd room, switch of room & cleaning (well 1/2 of cleaning) & your email to Marriott/which was forwarded to the mgr, resulted in an additional apology (and probably a learning/teaching experience).
Cheers.