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Thread: Alaska website's multicity award search logic
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Old Jul 26, 2012 | 10:49 am
  #9  
DCA-SEA
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Join Date: May 2002
Location: OAK
Programs: AS MVPG; WN A-List; Marriott Plat; IHG Plat; HH Diamond; all the rest
Posts: 651
Originally Posted by Quokka
Along with the issue of why, when a user runs in to one of the limitations, can't the web team think of something more helpful to spew out than:
We could not locate any flights that match your request. This could be due to one or more of the following reasons:
- There are flights, but they are full.
- There are no flights for the city pair entered.
- There are no flights for the specific day of week entered.
- The cabin you requested is not available.

Please change your search.

Error Code: -1580
I agree... having run searches where I could confidently say that none of the four reasons were true yet I was still getting the error.

Plus, the error explanation doesn't explain that sometimes the award you want can be booked by calling in.
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