Originally Posted by cyber1k

When is the last time you got a call out of the blue from an exec at United asking you if you were enjoying your experience flying? American Airlines did just that. Not a drone. Not a scripted call. A real person with real intention to make a passenger feel appreciated... And the one thing none of their competitors is doing.

Smart move. They've earned our business. This video of theirs feels authentic to my experience since flying AA for the past 4 months. Impressive. Refreshing. Real. Makes me look forward to flying again tomorrow.

http://www.youtube.com/watch?v=mtTP7...1&feature=plcp