Originally Posted by
whytravelsomuch
By your friend making his own alternate arrangements and asking to have the first night cancelled, he basically screwed himself over. For all we know, the Grand Hyatt would have offered him some sort of compensation on his 2nd night, etc. But your friend didnt obviously allow Hyatt to make the situation right.
I disagree. When they offered him HP, the GH screwed up. A walk should always be to a property of equivalent quality. If there is one thing that HP is not, it is not a chain that is equivalent to ANY full service hotel. It was wrong to propose that. Better they should have moved him to the Ritz-Carlton. The rate he got probably did enter into their decision, but it shouldn't have.
I would suggest contacting customer service for Hyatt.