Originally Posted by
kdoggold
I helped a friend, who is not a Diamond, book Grand Hyatt Buckhead through Priceline. We got a great rate of $69 vs. published rate well into the $200's. Supposed to be tonight and tomorrow, but when he got there, they said no rooms available (even though prepaid and confirmed through Priceline). They told him he could have Hyatt Place tonight and back to Grand Hyatt tomorrow. He went ahead and booked different hotel instead.
So far, Priceline agreed to refund first night; I assume they'll refund second night once he speaks to them. However, I don't think Grand Hyatt treated him right. What do you think Hyatt should do for him?
By your friend making his own alternate arrangements and asking to have the first night cancelled, he basically screwed himself over. For all we know, the Grand Hyatt would have offered him some sort of compensation on his 2nd night, etc. But your friend didnt obviously allow Hyatt to make the situation right.