With all the threads wondering if Diamond Status is worth it anymore, including myself, the question was answered with Typhoon Viccente.

I gave a friend an award ticket on 25 July Manila - Hong Kong - Los Angeles in Business Class. Being on a free ticket I figured he was completely out of luck.

He was on the last flight of the day, 25 July from MNL-HKG (on Dragonair) connecting to CX880. I was following the situation closely on the CX website and KA (Dragonair) showed "on-time". Shortly thereafter (about 6 hours before flight time) I received a phone call from CX telling me that the KA flight was cancelled and "did I mind" if they resecheduled my friend to a flight the next day.They offered not one, but 3 different departure times on 26 July. With reservations for new flights on CX closed until 31 July, I could not believe my ears.

To top off the great service, they saved him a trip to the Manila airport and told him rather to go to the 5-Star Manila Hotel ](also the crew hotel for CX) where a room would be waiting. They gave him a wonderful room which included an expensive dinner last night and a sumptuous breakfast buffet this morrning, 26 July.

CX showed that DM is worth alot where it counts.. I am only a Diamond, not a Lifetime member. I can only imagine what they did for the Lifetimes.


Has anybody else, DM or not, had amazing service from CX Customer Service during the typhoon.