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Thread: (Slightly OT) How an airline's customers can benefit from Social Media for CS.
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Old Jul 25, 2012 | 1:04 pm
  #45  
shorthauldad
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Originally Posted by dunk
I'd much rather walk into a city ticket office and be called 'Sir' by an employee in uniform ... but I'm showing my age again

I can remember, not so long ago (15-20 yrs?), implementing internet access and email for the company I was with at the time. It wasn't clear (business case, ROI) why we needed it but we thought we probably should ! Social media now is probably the same.
I have an friend who does a lot of business in France, he knows this one Frenchman who is on record as having said - within the last couple of years - that "he prefers faxes as email will never catch on"
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