FlyerTalk Forums - View Single Post - (Slightly OT) How an airline's customers can benefit from Social Media for CS.
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(Slightly OT) How an airline's customers can benefit from Social Media for CS.
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Jul 25, 2012 | 1:02 pm
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HIDDY
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Quote:
Originally Posted by
Globaliser
Which, of course, immediately raises the question of whether one should give in to blackmail - does it make it worse for you in the long term - and whether customer service should simply respond to the demands of
the roused rabble
.
Indeed...that's one reason why I don't take it seriously. It attracts too many weirdos......like this forum did yesterday.
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