Originally Posted by
Globaliser
In a sense, I don't mind that; but as you also said, not at the expense of traditional channels which already do everything that SM does.
Although I do like the level of response I get from BA when I write a proper letter. ^
I'd much rather walk into a city ticket office and be called 'Sir' by an employee in uniform ... but I'm showing my age again
I can remember, not so long ago (15-20 yrs?), implementing internet access and email for the company I was with at the time. It wasn't clear (business case, ROI) why we needed it but we thought we probably should ! Social media now is probably the same.
However, we didn't tape up the letterbox or take the phones off the hook