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Thread: (Slightly OT) How an airline's customers can benefit from Social Media for CS.
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Old Jul 25, 2012, 10:35 am
  #13  
dnajockey
 
Join Date: Jul 2006
Location: Bloomsbury
Programs: BA Silver, AF Ivory
Posts: 2,203
Originally Posted by henkybaby
So, I know we are all in our mid eighties here but should BA rely more on alternative (new) customer service models instead of sticking to the old, hard to reach phone lines?
Sod social media have a 24/7 phone line
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