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Thread: (Slightly OT) How an airline's customers can benefit from Social Media for CS.
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Old Jul 25, 2012, 10:20 am
  #10  
0hnoes
 
Join Date: Jun 2012
Location: Canary Wharf
Posts: 482
Originally Posted by shorthauldad
Q: Would you tweet a booking reference and your personal details to BA (and I suppose to the other 499,999,999 Twitter users too) if you had a question about a booking?


You'd send them a DM (direct message) which would only be visible to BA.
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