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Thread: (Slightly OT) How an airline's customers can benefit from Social Media for CS.
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Old Jul 25, 2012, 10:18 am
  #8  
HIDDY
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Join Date: Aug 2006
Location: Argentina
Posts: 40,211
Originally Posted by Swanhunter
Great CS via Twitter or flatbeds in J....

I know where I'd rather my airline focussed its resources.
Indeed. ^

No doubt airlines like to be seen embracing new ways of communicating with their customers but I don't think the number of geeks it attracts justifies too much money being spent on it.
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