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Thread: (Slightly OT) How an airline's customers can benefit from Social Media for CS.
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Old Jul 25, 2012, 10:15 am
  #7  
henkybaby
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Originally Posted by Swanhunter
Great CS via Twitter or flatbeds in J....

I know where I'd rather my airline focussed its resources.
Who says the two need to be mutually exclusive?

By the way, it is not about Twitter alone. It is about being able to reach CS when there is a major cock up. Do I really need to start looking for the posts/threads where we unanimously b*tch about the inability to reach BA or the lack of information during snow/strike/ash?
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