Originally Posted by
Eryeal
I think this is by far the best post on this thread bar-none.
Originally Posted by
SFO777
+1
Kudos to janetdoe on an excellent and accurate summary.
Originally Posted by
burmans
+1 for me too. Of course some here aren't much interested in the facts, and would rather just repeatedly state their opinion (unconstrained by said facts).
And another +1 to janetdoe's post.
I'd add that since UA has chosen to use a thoroughly deficient IT system that causes manifold problems for many passengers, it deserves what it gets when that system causes it problems. But that's a separate line of argument than jd's very well reasoned post.