Originally Posted by
Simon78300
To be fair, not true. I was on a BA flight to GRU around 3 weeks ago and in the BA sacred cow seating of, J UD, B747 400. It took around 1,5 hours after takeoff for the CC to bother to venture out of the UD kitchen, and a further half an hour to arrive with the aperitivos trolly and to take the food order. The crew were clueless, feckless and useless. And as it was almost 02.00 in the morning fuseau d'horaire du depart by the time they bothered to take the food order I was no longer interested in eating, more interested in sleeping.
And of course when the meal is offered you have gone past wanting food so decline.
Maybe that was the ploy but (again) it soured the BA experience.
And slightly off topic, said crew were first out of the gate at GRU and beat me out of the terminal. From that you can draw your own conclusions and for BA, that reflects my own experiences of service and what BA judges as acceptable service for pax.
Allez~
Indeed, put a bad crew and they will mess the whole exercise (or indeed it is not unheard of to have crews who ignored the priority lists and denied its existence) but at least the procedure exists officially, and when implemented well by a competent crew, I must say it works well (on BA and on all the other airlines I mentioned in my experience). I also find it more pleasant to have the crew coming to talk to you about your food choice beforehand and then delivering everyone's meals as if implemented correctly again, it speeds up the food serving process (one crew member can come take orders at a time when few other things can be done and that's usually what they do, also avoiding the mess of plating things at the last minute from the trolley when serving you which is just not very tempting)