FlyerTalk Forums - View Single Post - UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Old Jul 24, 2012, 8:28 pm
  #2779  
zombietooth
 
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,000
Originally Posted by Milezjunkie
No, many tickets are not canceled.

Will someone else that has not had their ticket canceled posted what they are planning to do? I still have two valid tickets and the receipt has been updated to reflect the actual payment (FAR less miles than normally required) but I need a date change. Has anyone contacted UA? I may just wait a few months before calling.
Assuming the error is now fixed, when you try to rebook this, they will want to take the correct amount of miles from you as if you were booking a new ticket.
They won't just swap a FC seat for a FC seat because they will check the available fare buckets before they reissue a ticket.

The only way to preserve your booking is to avoid human interaction.
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