Originally Posted by
orbitmic
That's why I'm suggesting BA type (or for that matter KE, CI, and OS) solution. Take all orders first a few minutes after you have handed out the menus. That way, you know exactly who wants what, reconcile with available numbers..)
To be fair, not true. I was on a BA flight to GRU around 3 weeks ago and in the BA sacred cow seating of, J UD, B747 400. It took around 1,5 hours after takeoff for the CC to bother to venture out of the UD kitchen, and a further half an hour to arrive with the aperitivos trolly and to take the food order. The crew were clueless, feckless and useless. And as it was almost 02.00 in the morning fuseau d'horaire du depart by the time they bothered to take the food order I was no longer interested in eating, more interested in sleeping.
And of course when the meal is offered you have gone past wanting food so decline.
Maybe that was the ploy but (again) it soured the BA experience.
And slightly off topic, said crew were first out of the gate at GRU and beat me out of the terminal. From that you can draw your own conclusions and for BA, that reflects my own experiences of service and what BA judges as acceptable service for pax.
Allez~