FlyerTalk Forums - View Single Post - do you use the NATO phonetic alphabet when talking to airline phone reps?
Thread: do you use the NATO phonetic alphabet when talking to airline phone reps?
View Single Post
Old Jul 24, 2012 | 11:28 am
  #14  
emma69
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Feb 2010
Posts: 13,595
Yes, I do. Not because it sounds cool, but because it stops errors. Sometimes I do wonder if the call centres themselves should teach their staff this - reservation code A34QZ - "Alpha three four Quebec Zulu", "Ma'am I am having trouble finding that, A as in Alpha, 3, 4, K as in Kibek..." I reverted to grade school abc - 'Q as in Queen'!
emma69 is offline  
Reply