Hello all,

I was booked today on LX 17/2902 JFK/ZRH/LUG in Business Class. LX 17 has been cancelled for technical reasons (no weather, no force majeure) but I have not been notified (LX has my cell and email) and only found out when trying to check-in online that I had been rebooked on JFK/GVA/ZRH/LUG (LX 23), getting me to LUG 4 hours late with an additional connection

I reached the LX call center in Capetown (!!) through the Switzerland number, never was offered the EWR/ZRH UA codeshare (LX 3219) which had available seats (Expertflyer.com says) and would have taken me to ZRH on time for the LX connection. Same thing with a LH flight via JFK/FRA/ZRH instead of LX via GVA. After much prodding, she finally found me a seat on LX 15 which still gets me to LUG 4 hours late but with one less connection

If LX can be considered a EU airline, I believe that I am entitled to automatic compensation under directive EU 261/2004. I am not sure though that LX is a EU airline even though Switzerland is part of the Shenghen zone.

Irrespective of that point, can I expect some kind of compensation to make for the lack of advance information and the avoidable delay caused by an inefficient agent who did not bother to look for available flights with LX/LH flight numbers which would have kept my arrival intact ?

Thank you all.