Originally Posted by
lovely15
But the issue goes farther -
I recently found a few in my room. I have to say, I was shocked and amazed by how the staff handled it. They were great, comped the stay, moved me to a suite, and cleaned all the clothes - which is what ended up being a problem. I was told they were going to dry clean the clothes - fine. Turns out, while they dry cleaned the dry clean only clothes, they washed the rest in hot water and hot dried them. Yes, I understand that's the way to get rid of bedbugs, but they ended up shrinking half my clothes. The other half now look old and worn out. I was preparing to send Marriott an email praising the staff for how they handled it, but now I'm not so sure. Am I overreacting about the clothes? Should I just drop it? I don't even want reimbursed, but I'm a little upset about it.
That's a tough one. My mom has had bedbugs at two different Marriotts in the last couple years. Both locations were up front, honest, admitted it and all was good. Points for a few free nights each time. This last time was major and mom ended up in the emergency room (no joke) but she didn't want to push it. Your case brings up an added element. I would probably present it to the local Marriott exactly like you did here. You aren't trying to get something for free, were really impressed by how they handled it, BUT you feel very frustrated by the clothes issue. See what they suggest. They'll give you 75k or 100k points pretty easily. That might make everything feel better!?