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Old Jul 23, 2012 | 7:17 am
  #6  
Travel Pro
 
Join Date: Jun 2011
Location: USA
Programs: SPG Plat, etc.
Posts: 190
Starwood... Please Automate the Process

Originally Posted by friedablass
Correct - I always call the hotel and let them know I will be bringing a child/children and request a roll-away or crib and everything is fine.
When my son was younger I always called the hotel to make sure my needs were met regarding a crib, pack and play, or whatever. A time consuming process... but I always felt it was necessary. In the past few years (he's now 10) I can mostly roll with the basics... either 2 queens, a king and a sofabed, a king and a roll a way, etc. I'd like to be able to just book the room on the web... add the number of adults, children (prompt for age). Let the web site compute my rate properly so I know in advance of any extra charges, etc.

This would be a nice enhancement to the SPG web site (and already common on other hotel booking sites), so families are able to book without the need to call the hotel... as well be more efficient for the hotel.
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