The latest issue of the German "Manager Magazin" has a very well written article about the trouble at LH, especially alianating frequent flyers:

http://www.manager-magazin.de/magazin/

(The print issue can be found in any respectable FCT or FCL ! )

The highlight for me was the story about a consultant who was asked to research the internal management struggles. During his presentation to the 50 top managers at LH the presentation was stopped half way through in a commotion because they did not like what they heard (internal power struggles between Franz and Spohr, etc). The cosnultant was thus fired and a new consulting firm was hired ...