FlyerTalk Forums - View Single Post - Missed connection - whose fault?
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Old Jul 22, 2012 | 4:42 am
  #7  
trf0412
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Join Date: Oct 2007
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Originally Posted by ernestnywang
No offense, buy may I ask how come it took you 45 min to get to the LA counter (when you said you "got through immigration and customs really quickly")? AFAIK, it is in the same terminal.
OK, perhaps I should have worded it as "I got through immigration and customs "relatively" quickly. I've arrived in the US before and been stood in just the immigration line for over an hour, so to disembark, clear both immigration and customs and still get to the transfer desk in 45 mins seemed pretty speedy to me. Although the LHR-JFK flight arrived 15 mins early at 9:35pm, it still had to get to the gate and I had to disembark, which probably took 10-15 mins, before even getting to immigration.

Originally Posted by ernestnywang
Admittedly the MCT was probably set with the assumption that you get your onward BP before arriving JFK. However, it is certainly true that sometimes an airline can't check you all the way through, even within the same alliance.
If that's the case, then it essentially renders the MCT meaningless if a boarding pass cannot be issued prior to arrival, as I can't imagine any MCT factoring in time to go and check-in before the flight closes.

Originally Posted by ernestnywang
There were probably some technical reasons. Did BA or AA tell you anything?
No, neither BA nor AA said anything about having technical issues or there being some reason they couldn't check me in. If there was, they should have noticed the tight connection and realised I wouldn't make it, so why didn't they say anything or call ahead to get LAN to check me in?

Originally Posted by ernestnywang
I would say it is none of them's fault.

You could have the same scenario even if booked on operating carriers' codes.
Presumably, though, if all flights were operated by a single airline, there wouldn't have been any problem checking me in for all flights on arrival at MAN? It seems the problem comes from the fact check-in was done with BA and they were unable to access LAN's system to check me in for that flight?

Is this just one of the major downfalls to booking multiple-carrier itineraries?
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