See also my post in this thread: http://www.flyertalk.com/forum/other...l#post18774612

Today I tried again, and failed again to make a booking on line, the session timed out when confirming the purchase. Last time we had to call to Indonesia to make the booking, which is more expensive thru a call center as they will add service charge. The website is still not good, for your mobile phone number you are obliged to fill out the area code number, which even for Indonesian mobile numbers is not applicable. Off topic: I try to book a trip using garuda frequent flyers miles for my wife. So far we had to come down to the Garuda office 3 times (!), and still they are not able to transfer my miles to my wifes account so she can make the purchase. It is not possible to do this online yourself with Garuda. So disappointing. Wonder why they got the 'most improved airline' award, they are still a badly run stated owned company. Anyway, in the end I took my business to Air Asia. Again.