As another test I tried using KVS to search Nov 6, 2012 for award flights to EZE from PHX on OneWorld, and I get the "no award availability" result as well. Even though direct on the AA website there are award seats showing for 20k mile coach, 50k business and 62.5k first class.

Why the difference? Do I have something setup incorrectly? I am a Diamond Member.

Just trying to get the reigns of this tool.