FlyerTalk Forums - View Single Post - HIX Dana Point CA no longer IHG property
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Old Jul 20, 2012 | 11:46 pm
  #4  
btr
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20 Years on Site
 
Join Date: Aug 2004
Programs: IHG, MP, Enterprise+
Posts: 250
I had a similar experience with another hotel, except that my first inkling was the large banner hung over the HIX sign when I drove up.

They honored the reservation, playing a "we're both brands right now" card. I called PC and they had no record of the reservation, but manually credited my account with the correct number of points.

No clue why they don't provide hints to the customer in these situations.
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